For Shared Ride and Express reservations
Step 1: Exit the double doors outside the Baggage Claim Area.
Step 2: Ride the LAXit bus. All Shared-Ride pickups and Express services must occur at LAXit area beside Terminal 1.
Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.
Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.
For Executive Sedan, Executive SUV or Private Van reservations
Step 1: Exit the double doors outside the Baggage Claim Area.
Step 2: Go to the White Curb which is the loading and unloading Passenger area.
Step 3: At this time, if you have not received a phone call from us, please call our Dispatch Department at 1-800-733-8267 and select option 3 or our Vehicle Status Line at 1-310-464-0372.
Step 4: Provide the Dispatch Agent with your reservation number. The agent will check you in and provide the latest information regarding your reservation.
Once you've claimed your baggage, use the mobile app and put yourself ready to go. Our pickup area is at the very end of our inner curb, directly outside of the baggage claim area. Please do not cross the street to the island. The universal RideShare signs are posted at the pick up area. Dispatch department: 1-800-733-8267
Upon arriving at Burbank Airport, first, collect all your baggage from Baggage Claim. Exit baggage claim and cross to the second island where you will find Shared ride shuttle pick up area. Then call our dispatch department at 1-800-733-8267 and select option 3. Let the dispatcher know you have a reservation with Prime Time Rideshare. The representative will call in your van for your boarding.
Upon arriving at Long Beach Airport, first, collect all your baggage from Baggage Claim. Call 1-800-RED-VANS, toll-free from any public phone, and press Option 3 when you hear the greeting. A Prime Time Rideshare agent will then direct you to your van.
Upon arriving at Orange County's John Wayne Airport, first, collect all your baggage from Baggage Claim. Then proceed to the third island outside of the terminal. You will go right past the Cab & Courtesy Van pickup to meet with a John Wayne Airport coordinator. The coordinator will be wearing a YELLOW shirt and they will then direct you to your van.
Upon exiting the terminal, please head to Zone 21 or Zone 25, whichever is closest to you.
Upon arriving at the Los Angeles Cruise Ship Terminal in LA Harbor, please locate the Prime Time Rideshare coordinator on the middle island wearing the red Prime Time color. If you cannot locate the coordinator, please call 310-536-7922 and select option #3.
Upon arriving at the Carnival Cruise Long Beach Ship Terminal, please locate the Prime Time Rideshare coordinator. If you cannot locate the coordinator please call 310-536-7922 and select option #3
Upon arriving at Union Station in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A Prime Time Rideshare agent will be right with you with instructions on where to meet your van.
Upon arriving at the Greyhound Bus Terminal in Downtown Los Angeles, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A Prime Time Rideshare agent will be right with you with instructions on where to meet your van.
Upon arriving at the Catalina Express Terminal in San Pedro, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A Prime Time Rideshare agent will be right with you with instructions on where to meet your van.
Upon arriving at the Catalina Express Terminal at the Queen Mary in Long Beach, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A Prime Time Rideshare agent will be right with you with instructions on where to meet your van.
Upon arriving at the Catalina Express Terminal in Downtown Long Beach on Golden Shore, call toll-free from any public telephone, 1-800-733-8267 and press Option 3 at the greeting. A Prime Time Rideshare agent will be right with you with instructions on where to meet your van.