FAQs
Prime Time Rideshare now provides service to and from these airports:
San Francisco International Airport
Oakland International Airport
Sacramento International Airport
San Jose International Airport
San Francisco International Airport
Oakland International Airport
Sacramento International Airport
San Jose International Airport
Have you booked a ride out of the airport with our “Meet & Greet” option? Your driver will meet you after your plane lands at baggage claim. From there, your driver will help you with your bags to the car. Don’t forget to check your phone for any text messages or voicemail after your plane lands — your driver may have tried to get in touch with you.
After your plane lands, make your way toward baggage claim, then collect your luggage and walk toward the pick up area outside. Keep your phone close! Your driver may text or call you to coordinate a pick up, especially if the pick up area is busy with other vehicles picking up passengers.
Due to the uncertainty of ship disembarking times, please contact our customer service department through our Online Chat Service or by calling 1-800-733-8267 once you know when you will be getting off the ship. A Prime Time Rideshare agent will assist you with instructions on where to find your driver & vehicle.
Shared Ride – 2 bags + 1 carry-on per customer
Direct Non-Stop – 3 bags total + 1 carry-on per customer
Executive Sedan – 4 bags total + 1 carry-on per customer
Luxury SUV – 5 bags total + 1 carry-on per customer
Private Van – 10 bags total + 1 carry-on per customer
Carry-On Luggage: One carry on is permitted for all customers, and it MUST fit on your lap. Examples: purse, small backpack, camera bag, or briefcase.
*All bags in transport must be solid and able to withstand handling, piling or stacking.
*Large crates and trunks will not be accepted.
*Wheelchairs, walkers, crutches, and other medical aids sufficiently small for transport will be accepted.
*Pets are accepted if in a carrier.
*Baggage must not exceed 62 inches or 60 pounds.
*Surfboards and snow skis require a Private Van. Items 4 feet or less can fit if safe.
*Golf bags count as two pieces of luggage.
Direct Non-Stop – 3 bags total + 1 carry-on per customer
Executive Sedan – 4 bags total + 1 carry-on per customer
Luxury SUV – 5 bags total + 1 carry-on per customer
Private Van – 10 bags total + 1 carry-on per customer
Carry-On Luggage: One carry on is permitted for all customers, and it MUST fit on your lap. Examples: purse, small backpack, camera bag, or briefcase.
*All bags in transport must be solid and able to withstand handling, piling or stacking.
*Large crates and trunks will not be accepted.
*Wheelchairs, walkers, crutches, and other medical aids sufficiently small for transport will be accepted.
*Pets are accepted if in a carrier.
*Baggage must not exceed 62 inches or 60 pounds.
*Surfboards and snow skis require a Private Van. Items 4 feet or less can fit if safe.
*Golf bags count as two pieces of luggage.
Prime Time Rideshare will not be held responsible for lost luggage, as the luggage should never leave the presence of the customer. The customer is present when the bags are both loaded into the vehicle and removed from the vehicle.
If you believe that you left something on board, please call us at 1-800-733-8267 as soon as possible.
In the event the driver is negligent in the handling of a passenger’s baggage, the loss or damage for which Prime Time Rideshare is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $250.00 per bag. Prime Time Rideshare assumes no responsibility for fragile or perishable articles. Prime Time Rideshare shall not be responsible for returning property to a passenger. However, upon request, Prime Time Rideshare will ship or mail the passenger’s item via a prepaid shipping order.
If you believe that you left something on board, please call us at 1-800-733-8267 as soon as possible.
In the event the driver is negligent in the handling of a passenger’s baggage, the loss or damage for which Prime Time Rideshare is liable shall be computed on the basis of the value of the baggage at the time and place of transport, in which case the maximum baggage liability is limited to $250.00 per bag. Prime Time Rideshare assumes no responsibility for fragile or perishable articles. Prime Time Rideshare shall not be responsible for returning property to a passenger. However, upon request, Prime Time Rideshare will ship or mail the passenger’s item via a prepaid shipping order.
Children under the age of 18 are not permitted to ride without being accompanied by a parent or guardian.
If your child is under the minimum age/height standards set by the state of California, you are required to supply an approved car seat for each child that the law applies to. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the California Child Passenger Restraint Requirements. Also note that Prime Time Rideshare does not provide child restraint seats, so please arrange accommodations with your airline or cruise line if needed.
Requirements Effective January 1, 2012 (California Vehicle Code SB 929, Evans): California’s Child Passenger Safety Seat law requires children to ride in either a car seat or booster seat until age eight, or until they reach a height of 4 feet 9 inches. Children who do not meet the age or height requirement must ride in the rear seat unless the vehicle has no back seats, the restraint system cannot be properly installed, or the rear seats are occupied by children under age eight. Children may not ride in the front seat of a vehicle with an active passenger airbag if under one year of age, less than 20 pounds, or in a rear-facing child safety seat.
If your child is under the minimum age/height standards set by the state of California, you are required to supply an approved car seat for each child that the law applies to. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the California Child Passenger Restraint Requirements. Also note that Prime Time Rideshare does not provide child restraint seats, so please arrange accommodations with your airline or cruise line if needed.
Requirements Effective January 1, 2012 (California Vehicle Code SB 929, Evans): California’s Child Passenger Safety Seat law requires children to ride in either a car seat or booster seat until age eight, or until they reach a height of 4 feet 9 inches. Children who do not meet the age or height requirement must ride in the rear seat unless the vehicle has no back seats, the restraint system cannot be properly installed, or the rear seats are occupied by children under age eight. Children may not ride in the front seat of a vehicle with an active passenger airbag if under one year of age, less than 20 pounds, or in a rear-facing child safety seat.
Prime Time Rideshare will not be responsible for delays caused by accidents, breakdowns, road detours, weather, traffic conditions, or any unforeseen circumstances beyond the control of the company or driver.
At all times, liability of Prime Time Rideshare shall not exceed the cost of the fare paid by the passenger. The company will not guarantee exact arrival or departure times, but will endeavor to maintain schedules as close as possible to those arranged in the reservation.
In the event that a flight is missed due to Prime Time Rideshare or driver negligence, Prime Time Rideshare will reimburse the passenger for the actual cost of changing their flight, up to Two Hundred and Fifty Dollars ($250).
Prime Time Rideshare reserves the right to refuse transport to persons under the influence of drugs or alcohol, or whose conduct may be objectionable to other passengers or prospective passengers.
At all times, liability of Prime Time Rideshare shall not exceed the cost of the fare paid by the passenger. The company will not guarantee exact arrival or departure times, but will endeavor to maintain schedules as close as possible to those arranged in the reservation.
In the event that a flight is missed due to Prime Time Rideshare or driver negligence, Prime Time Rideshare will reimburse the passenger for the actual cost of changing their flight, up to Two Hundred and Fifty Dollars ($250).
Prime Time Rideshare reserves the right to refuse transport to persons under the influence of drugs or alcohol, or whose conduct may be objectionable to other passengers or prospective passengers.
We understand that circumstances may arise which may change your travel plans. Please keep in mind that there is a credit card processing fee charged to us for all transactions whether or not the reservation gets canceled.
1. Customers who cancel more than 6 hours from the pickup time will be charged a non-refundable processing fee of $5 per reservation/leg to cover the credit card processing cost.
2. Customers who cancel less than 6 hours from the pickup time will be charged the full amount of the total fare.
3. Reservations marked as a “No-Show” are not eligible for refunds.
4. Due to the recent COVID-19 crisis, eligible refunds could temporarily take up to 45–60 days to process upon cancellation.
Please avoid canceling reservations less than 6 hours before the pickup time. Our driver partners have committed to servicing your reservation and have arranged their day to provide great on-time service.
1. Customers who cancel more than 6 hours from the pickup time will be charged a non-refundable processing fee of $5 per reservation/leg to cover the credit card processing cost.
2. Customers who cancel less than 6 hours from the pickup time will be charged the full amount of the total fare.
3. Reservations marked as a “No-Show” are not eligible for refunds.
4. Due to the recent COVID-19 crisis, eligible refunds could temporarily take up to 45–60 days to process upon cancellation.
Please avoid canceling reservations less than 6 hours before the pickup time. Our driver partners have committed to servicing your reservation and have arranged their day to provide great on-time service.
With Prime Time Rideshare, you can request a vehicle right now… or book a reservation for a later date!
We don’t surge our prices, so whether you’re traveling during Friday night or the middle of the day on Wednesday, you won’t have to worry about the same trip being more expensive because of the time of day!
We don’t surge our prices, so whether you’re traveling during Friday night or the middle of the day on Wednesday, you won’t have to worry about the same trip being more expensive because of the time of day!